Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@memykids.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@memykids.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@memykids.com.

Refund, Return & Cancellation Policy

At Memy Kids, we want you to feel confident shopping with us. Please review our policies below to understand how we handle returns, refunds, and cancellations.

Refund Policy

Refunds are not accepted for sale or discounted products.
However, store credit may be considered depending on the situation.

If your item arrives defective, damaged, or misprinted, we will replace it free of charge.

Return Policy

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

Item must be unused, unworn, and unopened

Item must be in its original packaging

All original tags must be attached (if applicable)

A proof of purchase is required

These requirements are in place for hygienic and quality-control reasons.

Return Shipping Costs:
Customers are responsible for the cost of shipping the item back to us.
We will provide the return address once your return request is approved.

How to Start a Return

To begin a return, please reach out to us via our Contact Us page.

Our support team may ask you to submit:

A photo of the item

A brief description of the issue

This helps us verify any defect, damage, incorrect item, or quality concern.

Damaged, Defective, or Incorrect Items

If the issue is our fault, we will:

Ship you a new replacement, or

Offer in-store credit

If your item arrives defective or misprinted, please contact us within 30 days for a free replacement.

Cancellation Policy

Once an order is placed, it cannot be canceled or edited after 4 hours.

We begin processing orders immediately to ensure fast delivery.
If the order has already begun processing or has shipped, we cannot cancel it.

If you still wish to return the item once it arrives, you may do so at your own expense following our return instructions above.

Questions or Need Assistance?

We’re here to help.
Please reach out to us through our Contact Us page and our support team will assist you as quickly as possible.